FAQ's - Verified Media

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FAQ’S

What social platforms can we post on?

Facebook / Instagram / LinkedIn / Twitter / GoogleMyBusiness

Can I cancel anytime?

Yes. We require 30 days’ notice to downgrade or cancel your plan. Drop us an email or through our contact form to give us your notice.

Do I have to sign a contract?

We don’t believe in locking our customers into contracts. We’re here to help you get the most out of your experience with Verified. Before signing up, please make sure that you’ve read and agreed to our terms of service as well as giving 30-days notice if you wish to cancel. You’re more than welcome to take breaks and come back when it suits you best.

Can I still post on my accounts when I sign up?

Absolutely! The more content you post on social media, the better. So we encourage all of our clients to dip in and out and add their own personal touch as and when they can. It’s up to you how involved you want to be; if you’re simply too busy to post anything, then you can relax knowing we’ve got your accounts covered.

How do I pay for my plan?

We’ve made it really simple. You’ll be prompted to set up a recurring payment subscription when you sign up.

Can I have a mixture of wealth posts, and mortgages and protection posts in my monthly subscription?

Yes, when completing Onboarding, please inform us of what services your business offers and what weighting of posts your package should include.

Is it possible to have posts for special licences such as Equity Release and Long Term Care?

Yes, when completing Onboarding, please inform us of what services your business offers and what weighting of posts your package should include.

What about annual calendar events like Christmas and Hallowe’en, does my package include these?

These types of posts can be added as an optional extra Ad Hoc ‘Bolt-on’ to your monthly plan.

Do I still need to submit my social media accounts to my compliance department for annual checking?

Yes, you will still need to submit your social media platform account itself to compliance for checking. However, the posts themselves have already been vetted – we’ve got your back!
You are entitled to re-post the posts we provide, however, it is your responsibility to make sure these remain within the approval period as indicated by your compliance department.

What happens after I sign up?

After signing up, you’ll soon receive a Welcome email followed closely by a Design email to start your Onboarding journey.
The Onboarding button in the Design email will take you to a digital form where you can set your preferences for your plan.
This will soon be followed by a Permissions email which will allow us to schedule the content on your account(s).
You’ll then receive an onboarding call from a member of our design team who will help create your personalised branded template and help you fine-tune your plan.

To help us get to work more quickly, we ask that Onboarding is completed within 48 working hours following sign-up, then we’ll get straight to work!

When will I start receiving posts?

We guarantee to have your first post scheduled by your first ‘monthiversary’ after making the initial payment, as long as you have completed onboarding with us within 48 working hours.

Can I view my social media posts before they are published?

Yes! In fact, we’ll submit these to compliance on your behalf and copy you into the mail so that you can see your posts for the coming month.

If there are any corrections required, we ask your compliance department to liaise with us directly – we know you’re busy!

If you have no objections, we’ll schedule your posts once they’re all approved.

Can I customise my plan?

Why, yes! Your customer journey through the plan selection will help to get you most of the way, and letting us know your preferences at Onboarding should help to fine-tune things nicely. However, if there’s a particular business need you want to include, please get in touch through our contact form and we’ll get straight back to you.